How can I transcode only part of the source file?

The best option would be to edit the source file on your workstation to be only the part you wish to transcode, then upload the smaller source to your FTP server. 

If you do not know how to do this on your own, you may send us the source file and provide detailed instructions which part of the source needs to be extracted. We can then extract the source for you. Please note that this requires human work and will be billed accordingly.
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Is there a file size limit?

Not at this time, however we reserve the right to add one to prevent abuse in the future.

How long will it take to transcode format A to format B?

Unfortunately, transcoding does not have set times for changing formats. Things such as resizing...

What do I need to get started?

To get started with EZTranscode, you will need:A FTP account where we can retrieve your media...

How long will my pending jobs be queued?

Your job will be queued until all the jobs before it have been completed. We utilize a queue...